Support

    Questions, bug reports, or feature ideas — they reach a person, not a queue. We reply within two business days.

    Email us

    The fastest way to get help. Please include your macOS version, the app name, and steps to reproduce any issue.

    support@allonous.com

    Help by app

    Jump to a product page, or email us about a specific app.

    Pl

    Plainwell

    Text & Code Editor

    Editor questions, shortcuts, and file handling.

    Open page →
    Di

    Dictwell

    Dictionary

    Search, languages, and vocabulary/SRS help.

    Open page →
    Zi

    Zipwell

    Compression

    Formats, encryption, and extraction questions.

    Open page →
    Px

    Pyxis

    Photo Triage

    Tiers, commit behavior, and RAW+JPG pairing.

    Open page →
    Ri

    Rill

    Media Player & Converter

    Playback, formats, and conversion help.

    Open page →

    Frequently asked questions

    Email support@allonous.com with your macOS version, the app and its version, and the steps that trigger the problem. Screenshots help.

    Purchases and subscriptions are handled by Apple through the App Store. Refunds are requested via Apple at reportaproblem.apple.com.

    No. alloNous apps are local-first and do not collect personal data or use third-party trackers. See our Privacy Policy.

    Please do — email us. We build carefully and read every message.

    Interfaces are localized across English, French, Spanish, Simplified & Traditional Chinese, Japanese and Korean (coverage varies by app).